At Agritechnica this year, Case IH announced its collaboration with Microsoft on a project using virtual reality headsets to bring maintenance experts instantly to any customer or dealer workshop across Europe, the Middle East and Africa. The partnership’s goal is to offer the best customer service by reducing downtime and improving efficiency.
Case IH is testing Microsoft HoloLens in Austria to streamline maintenance operations, and will use them for training in its own facilities as well. Thanks to real-time holographic interactions, it is possible to empower customers, enable hands-free operation and smarter conversations, deliver accurate, qualified diagnostics and improve productivity.
Microsoft HoloLens goes beyond “augmented reality” into “mixed reality”, displaying holograms in the user’s field of vision with a mapping of the environment, allowing the user to place holograms in the real world, and move them as desired or needed while respecting the physics of the environment around the headset.
Maintenance teams can access Case IH experts hands-free as they work on the machine, allowing efficient and fast intervention, with supporting information sent in seconds.
The expert can consult all of the technical datasheets and applicable methods, and show them to the technician in his or her headset. They can also talk direct in real-time via Skype.
Training becomes much easier. An instructor can be remotely connected to multiple people and give a live class without having to travel. The HoloLens headset contains a full computer, fitted with adapted Windows 10. Three processors are used.
Infrared cameras support the device in further understanding the environment and in low-light conditions, while spatial sound speakers deliver a 360° sound experience contextual to the real-world positioning of the holograms. Voice command is also available through Microsoft’s digital assistant, Cortana. It weighs around 579g and offers a field of vision of around 30° by 17.5°.
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At Agritechnica this year, Case IH announced its collaboration with Microsoft on a project using virtual reality headsets to bring maintenance experts instantly to any customer or dealer workshop across Europe, the Middle East and Africa. The partnership’s goal is to offer the best customer service by reducing downtime and improving efficiency.
Case IH is testing Microsoft HoloLens in Austria to streamline maintenance operations, and will use them for training in its own facilities as well. Thanks to real-time holographic interactions, it is possible to empower customers, enable hands-free operation and smarter conversations, deliver accurate, qualified diagnostics and improve productivity.
Microsoft HoloLens goes beyond “augmented reality” into “mixed reality”, displaying holograms in the user’s field of vision with a mapping of the environment, allowing the user to place holograms in the real world, and move them as desired or needed while respecting the physics of the environment around the headset.
Maintenance teams can access Case IH experts hands-free as they work on the machine, allowing efficient and fast intervention, with supporting information sent in seconds.
The expert can consult all of the technical datasheets and applicable methods, and show them to the technician in his or her headset. They can also talk direct in real-time via Skype.
Training becomes much easier. An instructor can be remotely connected to multiple people and give a live class without having to travel. The HoloLens headset contains a full computer, fitted with adapted Windows 10. Three processors are used.
Infrared cameras support the device in further understanding the environment and in low-light conditions, while spatial sound speakers deliver a 360° sound experience contextual to the real-world positioning of the holograms. Voice command is also available through Microsoft’s digital assistant, Cortana. It weighs around 579g and offers a field of vision of around 30° by 17.5°.
Read more
Big mowers flex their muscles
Driverless tractors and field robots: closer than we think?
Novel tractor road safety devices hit the Irish market
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