It was the BBQ of a lifetime, the day after a reader’s wedding day. However, afterwards Irish Country Living received a call from the distressed bride. Her vendor let her down badly, heading off with €1,000, but leaving her very dissatisfied with the service. “Where do I stand?” she cried.

Irish consumers have got better when it comes to complaining. Now, over 75% of us will stand up for ourselves – but that still leaves a quarter perplexed as what to do.