The paper code cannot be redeemed when browsing in private/incognito mode. Please go to a normal browser window and enter the code there
Exciting career opportunity: customer support executive - Free
menusearch
close
Exciting career opportunity: customer support executive
We’re hiring a customer support executive to join our circulation and marketing team.
Mon 18 July 2022 12:00 AM
Mon 18 July 2022 3:46 PM
careers
ADVERTISEMENT
We’re hiring a customer support executive to join our circulation and marketing team.
This is an exciting opportunity to join a growing customer service team and to provide a professional and prompt, top-class customer experience for our customers.
This role will involve assisting and resolving customer queries, processing orders, educating customers about our products, services and offerings, plus outbound subscription telesales calls.
ADVERTISEMENT
Key responsibilities:
Resolve customer queries from multiple sources – phone, social media, email, post and events.
Technical support for our digital customers, eg app and desktop logins.
Follow-up customer queries within a 24-hour period and ensure maximum customer satisfaction.
Subscriber management: setting up subscriber accounts, organising renewal letters, invoicing, lodging payments, e-docketing, accurate record keeping for ABC/accounts.
Make outbound calls on behalf of the organisation’s titles to subscribers (renewals/lapsed/new leads).
Achieve KPIs set for subscriptions growth in conjunction with the circulation, marketing and digital team.
Developing plans and initiatives to both retain and add new subscribers.
Fulfil back issue requests, process store payments and organise refunds as required.
Archive management - ensuring bound copies are kept for each title.
Gain a superior knowledge of our products and services.
General administrative support as required for the department.
Candidate requirements
Six to 12 months' customer service/sales experience essential.
Strong communication and English skills, with a proactive and positive approach to tasks.
Effective team player who is able to also work independently.
Multitasking skills - ability to log calls and process customer orders simultaneously.
MS Office skills: Word, Excel, Powerpoint.
Experience of databases, particularly CRM, an advantage.
Data entry experience.
Typing speed of 40wpm approx.
Professional, friendly and confident phone manner.
Farming / rural background desirable.
Interested applicants should forward a CV and cover letter by email to the HR manager at recruit@farmersjournal.ie with ‘Customer support executive’ in the subject line.
This content is available to digital subscribers and loyalty code users only. Sign in to your account, use the code or subscribe to get unlimited access.
The reader loyalty code gives you full access to the site from when you enter it until the following Wednesday at 9pm. Find your unique code on the back page of Irish Country Living every week.
CODE ACCEPTED
You have full access to the site until next Wednesday at 9pm.
CODE NOT VALID
Please try again or contact support.
We’re hiring a customer support executive to join our circulation and marketing team.
This is an exciting opportunity to join a growing customer service team and to provide a professional and prompt, top-class customer experience for our customers.
This role will involve assisting and resolving customer queries, processing orders, educating customers about our products, services and offerings, plus outbound subscription telesales calls.
Key responsibilities:
Resolve customer queries from multiple sources – phone, social media, email, post and events.
Technical support for our digital customers, eg app and desktop logins.
Follow-up customer queries within a 24-hour period and ensure maximum customer satisfaction.
Subscriber management: setting up subscriber accounts, organising renewal letters, invoicing, lodging payments, e-docketing, accurate record keeping for ABC/accounts.
Make outbound calls on behalf of the organisation’s titles to subscribers (renewals/lapsed/new leads).
Achieve KPIs set for subscriptions growth in conjunction with the circulation, marketing and digital team.
Developing plans and initiatives to both retain and add new subscribers.
Fulfil back issue requests, process store payments and organise refunds as required.
Archive management - ensuring bound copies are kept for each title.
Gain a superior knowledge of our products and services.
General administrative support as required for the department.
Candidate requirements
Six to 12 months' customer service/sales experience essential.
Strong communication and English skills, with a proactive and positive approach to tasks.
Effective team player who is able to also work independently.
Multitasking skills - ability to log calls and process customer orders simultaneously.
MS Office skills: Word, Excel, Powerpoint.
Experience of databases, particularly CRM, an advantage.
Data entry experience.
Typing speed of 40wpm approx.
Professional, friendly and confident phone manner.
Farming / rural background desirable.
Interested applicants should forward a CV and cover letter by email to the HR manager at recruit@farmersjournal.ie with ‘Customer support executive’ in the subject line.
If you would like to speak to a member of our team, please call us on 01-4199525.
Link sent to your email address
We have sent an email to your address. Please click on the link in this email to reset your password. If you can't find it in your inbox, please check your spam folder. If you can't find the email, please call us on 01-4199525.
ENTER YOUR LOYALTY CODE:
The reader loyalty code gives you full access to the site from when you enter it until the following Wednesday at 9pm. Find your unique code on the back page of Irish Country Living every week.
SHARING OPTIONS