Volvo was ranked highest among premium brands and Honda ranks highest among volume brands in British car market in terms of customer satisfaction with vehicle service, according to the latest J.D. Power 2015 UK Customer Service Index (CSI) Study SM.
The inaugural study measures customer satisfaction with their service experience at a franchised dealer facility for maintenance and repair work. The study explores customer satisfaction with their service dealer by examining five measures (listed in order of importance): service quality (26%); service initiation (23%); service advisor (19%); vehicle pick-up (17%); and service facility (16%). Satisfaction is calculated on a 1,000-point scale.