Volvo was ranked highest among premium brands and Honda ranks highest among volume brands in British car market in terms of customer satisfaction with vehicle service, according to the latest J.D. Power 2015 UK Customer Service Index (CSI) Study SM.

The inaugural study measures customer satisfaction with their service experience at a franchised dealer facility for maintenance and repair work. The study explores customer satisfaction with their service dealer by examining five measures (listed in order of importance): service quality (26%); service initiation (23%); service advisor (19%); vehicle pick-up (17%); and service facility (16%). Satisfaction is calculated on a 1,000-point scale.

Volvo was ranked highest among premium brands in satisfaction with a score of 779. Volvo was followed by Land Rover (767) and Audi (762). Honda was ranked highest among volume brands in satisfaction with a score of 768. Suzuki and Toyota were ranked second in a tie (759 each), and Kia and Skoda ranked fourth in a tie (758 each).

The CSI Study is a comprehensive analysis of the vehicle service experience and is conducted by J.D. Power in 16 countries worldwide, providing detailed after-sales solutions for automakers and dealerships.

Skoda has been named as the most dependable brand in a new JD Power study. The 2015 Vehicle Dependability Study (VDS) asked owners to report problems with their new cars, from serious breakdowns to troublesome in-car entertainment issues.

The study focused on new cars registered between April 2012 and March 2014. It used owner data to generate an overall dependability score for each brand. Skoda’s score of 77 was the lowest in the entire survey, with the industry average for 2015 recorded as 114.

Every Skoda in the survey performed better than the industry average, with the Fabia ranked as the third most dependable car in the small car category.

Following the JD Power report findings, UK Consumer organisation Which? has also named Skoda as a firm favourite with owners. The organisation’s 2015–2016 Car Guide named the Superb and the Yeti as the most satisfying cars to own in the estate and SUV classes, achieving owner satisfaction ratings of 96% and 93%, respectively.